In the business world, conversations are held every day, from sales negotiations to employee reviews. Many of these conversations, for example negotiations about salaries, terminations or complaints from customers or employees are perceived as difficult, unpleasant and stressful, and there are many people who are afraid of such conversations.

Objective:

In this training you will learn the basics of conversation techniques form a criminal point of view in order to find the right words in a difficult conversation and to achieve a desired result.

The training focuses on good preapration, careful choice of time and place and getting to know procedures for correctly and comprehensively recording or passing on important information.

Practical examples are used to adress questions in difficult conversations in order to work out, together with teh participants, an individual and accepted procedure and behaviour in such conversations as a result.

We intensively address the issues of body language with you as a participant.
Using practical examples, you will learn to interpret and evaluate body language and behavior patterns.

In practical case studies you practice the implementation of the learned techniques.

Contents:

  • Psychological/criminalistic principles of contact acquisition and conversation management
  • Meeting planning/procedure
  • Preparation of conversation
  • Choice of location
  • Questioning tactics
  • Interview techniques – “Peace-Model” , “Reid-Interviews”, “Cognitive-Interviews”, “Strategic Use of Evidence (SUE)-Interview”
  • Sources of error – symptoms of lying –
  • Pitfalls; Do’s and Don’ts
  • Practice exercises

You will learn to apply your knowledge in practice in a targeted manner and ultimately generate added value for your daily work.

Target group:

Managers, directors, sales people, purchasers or any company employees with client contact and

every person who is interested.

Methodology:

Webinar online or class room training.

Interactive lecture, discussion, group work, practical exercises, case studies, reflection.

German or English.

Duration:

5 sessions Webinar online (Microsoft Teams), with 1,5 up to 2 hours and 2 sessions “Round Table”, discussions, questions and answers (voluntary, for whom who has questions)

or

class room training 6 hours.

Date by agreement.

Costs:

Webinar: EUR 380 per participant.

Class room training: EUR 2.600 plus travel costs.

Minimum 4 persons, max. 8 persons.

Certificate:

Of course, each participant receives a certificate of participation with a detailed description of the training content. Training materials will be provided as well.

Speaker:

Herbert Nuszpl

Kriminalrat a.D.

Diplom Verwaltungswirt (FH) pol.

Short CV

Company position:          Freelancer; TIICC Compliance

Trainings / Investigations / Interviews / Coaching / Consulting

Career overview:

Police Officer and Detective in Germany

PricewaterhouseCoopers WPG AG, Forensic Services KPMG AG, Forensic

Alvarez&Marsal GmbH, Dispute Analysis & Forensic Services

Drägerwerk AG&Co. KGaA; Compliance and Internal Audit

Core competencies / focus areas:

More than 40 years of experience in preventing and combating crime. Compliance investigations. Specialized in forensic interviews. Consulting and coaching in compliance matters. Training on compliance topics, investigation training and interview techniques.

Extended profile:

Many years of experience in compliance matters and the prevention of criminal behavior, in particular in the case of corruption, fraud, economic crime, FCPA, antitrust and data protection violations. Development and implementation of continuous, coordinated and business-integrated concepts and security standards for compliance and security areas of large global companies.

Introduction of compliance structures, including the development and implementation of compliance management systems, codes of conduct, compliance guidelines, compliance audits, compliance trainings as well as whistleblower systems.

Management and implementation of a large number of compliance investigations for public and private companies, e.g., DAX 30 companies. Worldwide international experience in Europe, South-East Europe, Middle East, Africa, Russia, Asia, North, South and Central America.

Many years of experience in dealing with and cooperating with public authorities, including federal and state ministries, BaFin, federal and state criminal police offices, the German Office for the Protection of the Constitution and other authorities. Former member of the German Federal Police Commissions for Crime Prevention, Economic Crime, Corruption and Environmental Crime. Expert in court in a variety of criminal and civil proceedings. Participation in German legislative initiatives to combat corruption and the development of prevention concepts against white-collar crime.  Responsible for the areas of economic and environmental crime, corruption, auditing service of a federal state of Germany.

Development and conducting training courses and lectures on compliance topics, investigation training as well as training in forensic interview techniques for employees of internal audit, sales, finance, compliance and forensic departments.

Just call and let’s talk: +49 176 436 454 80 / +46 72 378 60 29
or write to: tiicc(at)gmx.net to arrange a phone appointment, training appointment or for more information.